FAQs

I emailed customer service but haven't heard back yet. When can I expect a response?

We aim to respond to all messages within 2 business days. Your email is in queue, and we’ll get back to you as soon as we can!

What is your returns and exchanges policy?

What payment forms do you accept?

We accept all major credit and debit cards.

Why am I not receiving my newsletter?

Please check your spam or junk folder. If it is there, mark is as “not spam” to move it to your inbox. Also be sure to add hello@lunaterratrading.com to your contacts list. If you are a Gmail user, check your promotions tab and drag the email to your primary tab to move it to your main inbox.

How do I unsubscribe from emails?

Click unsubscribe at the bottom of any email.

Still Have a Q?

Reach out to our customer service at hello@lunaterratrading.com.