FAQs

LunaTerra Trading Shop

I emailed customer service but haven't heard back yet. When can I expect a response?

We aim to respond to all messages within 2 business days. Your email is in queue, and we’ll get back to you as soon as we can!

What is your returns and exchanges policy?

What payment forms do you accept?

We accept all major credit and debit cards.

Newsletter

Why am I not receiving my newsletter?

Please check your spam or junk folder. If it is there, mark is as “not spam” to move it to your inbox. Also be sure to add hello@lunaterratrading.com to your contacts list. If you are a Gmail user, check your promotions tab and drag the email to your primary tab to move it to your main inbox.

How do I unsubscribe from emails?

Click unsubscribe at the bottom of any email.

Earth Dweller Daily

What are the benefits to becoming an Earth Dweller Daily member?

When you subscribe to Earth Dweller Daily, you…

  • Unlock member-exclusive articles you won’t find anywhere else.
  • Get the insider perspective from expert opinion pieces.
  • Feel inspired with regular encouraging and entertaining nature-centric news.
  • Choose a flexible payment option to suit your preferences.

How do I become an Earth Dweller Daily member?

To subscribe to an Earth Dweller Daily membership, please visit this page.

Can I change my membership status?

If you would like to adjust your membership, you can do so by accessing your Account Dashboard.

Please note that cancelling a membership will not go into effect until your next billing date.

What payment forms do you accept?

We accept all major credit and debit cards.

Still Have a Q?

Reach out to our customer service at hello@lunaterratrading.com.